Sunburst Chemicals, located in Bloomington, MN is an industry-leading manufacturer of cleaning and sanitizing chemicals, specializing in solid detergent systems. Our products are sold and serviced directly to customers and through distributors throughout the US and internationally. For 100 years, Sunburst has been family-owned and operated with a passion for helping customers succeed by bringing value through innovative solutions. We are a small, hard-working group of professionals who also know how to have fun. At Sunburst, we value our employees, our comfortable culture & relaxed environment, and our dedication to our internal and external customers.

Sunburst Chemicals offers the opportunity to join a stable, thriving, and innovative industry leader. We offer a competitive compensation package including a base salary and bonus opportunity along with healthcare benefits, a 401K program, and profit-sharing. Our office is a casual dress work environment, with a culture that stresses independent motivation, dedication, and a team atmosphere. Sunburst Chemicals is an Equal Opportunity Employer.

To apply, please email resume and qualifications to our Human Resources department at hr@sunburstchemicals.com

Mission:
Develop and drive growth, ensuring customer success in OPL & commercial laundry through strategic sales development, strong customer relationships, expert technical support, and comprehensive training, while maintaining Sunburst’s brand standards in alignment with the company’s Guiding Principles.

 

RESPONSIBILITIES:

1. GROWTH AND EXPANSION > 50%

• Develop annual/quarterly/monthly Sales & Service Plans in collaboration with field leadership to successfully achieve individual and team objectives.
• Utilize Acumatica to update activity, customer information and sales forecasts.
• Monitor actual sales & service objectives vs. goals. Continuously create and implement change plans to meet goals or sustain above-target performance.
• Prepare periodic Sales & Service Plan Reviews and present them to your assigned field leader.
• Conduct end-use customer and distributor consultative sales & service meetings. Focus on problem solving and training on best practices.
• Develop, prepare & present proposals for new prospects with an emphasis on problem solving

2. FIELD SERVICE & SUPPORT > 35%

• Install, calibrate, and maintain chemical dispensing systems in commercial & OPL laundry facilities.
• Perform routine maintenance and emergency repairs on dispensing equipment.
• Conduct water and chemical analysis to ensure proper concentration and effectiveness.
• Train customers in proper usage, safety protocols, and best practices for chemical systems.
• Maintain accurate records of service visits, equipment status, and chemical usage.
• Troubleshoot and resolve technical issues to minimize downtime.
• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.
• Monitor inventory levels and ensure timely product deliveries.
• Stay current with industry standards, safety regulations, and product innovations.
• Collaborate with sales teams to recommend solutions and promote products.
• Assist with Major Opportunity Team installations as needed or requested.
• Assist Sunburst employees in conducting field CIR & CAR investigations and reports.

3. TRAINING > 15%

• Train and stay current on features, functionality and benefits of all Sunburst programs, chemical products and related dispensing equipment to adequately understand and communicate value to customers.
• Provide sales & technical training to team members & distributors.
• Use installations as training opportunities.
• Document Laundry Standards for new & existing laundry
• Train Sunburst Team members on how to use and maintain Laundry Standards and maintain the required databases.
• Review laundry service reports as they are posted, validate Sunburst Brand Standards are being adhered to and provide training as required.

 

 QUALIFICATIONS:

• 5 + years sales & laundry service and account management experience
• Strong mechanical aptitude and technical troubleshooting skills.
• Ability to read and interpret technical manuals, schematics, and diagrams.

• Proficient in using hand tools and diagnostic equipment.
• Excellent communication and customer service skills.
• Prior experience that demonstrates proficiency in establishing relationships and growing sales in a new or underdeveloped territory
• Prior experience demonstrating proficiency in Core Sales Competencies and Core Leadership Competencies
• Must be able to travel at least 50% of available time for business related activities
• Valid driver’s license and ability to travel as needed.
• Ability to lift up to 50 lbs. and work in various environments.

 

SKILLS AND COMPETENCIES:

• Develops Appropriate Solutions: Knows Sunburst products and programs and their connection to prospect goals; Knows how to demonstrate value of Sunburst products and programs.
• Closes the Sale: Explores prospect’s options; Presents ideal solution; Overcomes objections; Closes effectively
• Problem-solving and analytical skills
• Strong attention to detail
• Time management and organization
• Customer-focused mindset
• Basic computer skills for reporting and communication

 

CORE LEADERSHIP COMPETENCIES:

• Self-Leadership:  Role models Sunburst Guiding Principles; is trusted, communicates clear direction, understands personal strengths and limitations, and adjusts to circumstances.
• Team Leadership:  Creates an atmosphere where people can succeed; collaborates across teams; helps others get behind business agendas and accomplish individual and team objectives.
• Business Leadership:  Sets clear objectives; plans logical steps to meet objectives; takes action to meet objectives.
• Strategic Leadership:  Anticipates opportunities for change and plans; accordingly, has a clear vision of the future; can sell ideas at all levels of the organization.

Mission: The Route Service Technician ensures Sunburst dispensers and related products and equipment function according to Sunburst brand standards and customer specifications; Installs dispensers and related products; and, 3) Sells detergents and supplies to meet customer needs and support Sunburst’s retention and growth goals alignment with the company Vision and Guiding Principles.

 

RESPONSIBILITIES:

1. SERVICE, INSTALLATION & SUPPORT > 80%

• Maintain an organized, and updated Route Service schedule necessary to service 100% of assigned customers
• Provide regularly scheduled maintenance for Sunburst dispensers and related equipment in assigned accounts, all in compliance with established Sunburst Best Practices.
• Service dispensing and related equipment in assigned accounts in emergencies, including after business hours and on
• Provide backup support services for all regional accounts on an as-needed basis as directed by the Regional Service
• Assist in troubleshooting problems not related to Sunburst equipment. Make appropriate recommendations to customers to resolve
• Train and stay current on features and functionality of all Sunburst dispensing and related equipment, and detergents and supplies sufficient to adequately perform service-related
• Maintain appropriate service logs and service-related information as required by the Regional Service Supervisor.
• Communicate significant service-related best practices and challenges to Regional Service
• Prepare for and facilitate new dispenser installations and dispensing upgrades.
• Conduct training programs for customers as required and appropriate.
• Maintain par-level inventory for service vehicles. Provide monthly inventory counts.
• Process inventory transactions & issue reports to related to job responsibilities.

 

2. SALES AND DISTRIBUTOR SALES DEVELOPMENT < 20%

• Develop quarterly sales plans in collaboration with RSS, BDM, and RSMs to achieve short-term and long-term sales goals consistent with Sunburst’s key initiatives and
• Utilize CRM and prepare monthly sales
• Prepare quarterly Business Reviews and present them to the Regional Service Supervisor.
• Train and stay current on features and functionality of all Sunburst programs, dispensing and related equipment, and detergents and supplies sufficient to adequately understand and communicate value to
• Conduct routine inspections of customer inventories and sell detergents and supplies to assigned accounts, keeping their inventories adequate and keeping a company or distributor’s costs for order processing, handling, and freight to a minimum.
• Provide counsel to customers for using the best products, systems, and procedures providing them with the greatest overall
• Conduct distributor sales meetings as required or
• Provide input for sales presentations with distributors; train them regarding demonstrations and opening and closing
• Provide product and technical training as
• Provide sales assistance to Distributor Sales Reps (DSRs).
• Attend scheduled sales meetings and periodic information meetings as requested.
• Communicate significant sales-related best practices and challenges to the regional sales team

 

QUALIFICATIONS

• High School diploma minimum; Technical Degree
• Full-time, non-exempt.
• Ability to work in a variety of work
• Ability to sit, stand, squat, and lift a minimum of 50
• Past Route Sales experience
• Must have a clean driving record

 

CORE COMPETENCIES

• Self-Leadership: Role models Sunburst Guiding Principles; is trusted, communicates clear direction, understands personal strengths and limitations, and adjusts to
• Team Leadership: Creates an atmosphere where people can succeed; collaborates across teams; helps others get behind business agendas and accomplish individual and team
• Business Leadership: Sets clear objectives; plans logical steps to meet objectives; takes action to meet objectives

 

TRAVEL REQUIREMENTS: Minimum 80% travel within assigned Region; some overnight travel anticipated.

 

Mission: The Route Service Technician ensures Sunburst dispensers and related products and equipment function according to Sunburst brand standards and customer specifications; Installs dispensers and related products; and, 3) Sells detergents and supplies to meet customer needs and support Sunburst’s retention and growth goals alignment with the company Vision and Guiding Principles.

 

RESPONSIBILITIES:

1. SERVICE, INSTALLATION & SUPPORT > 80%
   • Maintain an organized, and updated Route Service schedule necessary to service 100% of assigned customers
   • Provide regularly scheduled maintenance for Sunburst dispensers and related equipment in assigned accounts, all in compliance with established Sunburst Best Practices.
   • Service dispensing and related equipment in assigned accounts in emergencies, including after business hours and on
   • Provide backup support services for all regional accounts on an as-needed basis as directed by the Regional Service
   • Assist in troubleshooting problems not related to Sunburst equipment. Make appropriate recommendations to customers to resolve
   • Train and stay current on features and functionality of all Sunburst dispensing and related equipment, and detergents and supplies sufficient to adequately perform service-related
   • Maintain appropriate service logs and service-related information as required by the Regional Service Supervisor.
   • Communicate significant service-related best practices and challenges to Regional Service
   • Prepare for and facilitate new dispenser installations and dispensing upgrades.
   • Conduct training programs for customers as required and appropriate.
   • Maintain par-level inventory for service vehicles. Provide monthly inventory counts.
   • Process inventory transactions & issue reports to related to job responsibilities.

 

2. SALES AND DISTRIBUTOR SALES DEVELOPMENT < 20%

• Develop quarterly sales plans in collaboration with RSS, BDM, and RSMs to achieve short-term and long-term sales goals consistent with Sunburst’s key initiatives and
• Utilize CRM and prepare monthly sales
• Prepare quarterly Business Reviews and present them to the Regional Service Supervisor.
• Train and stay current on features and functionality of all Sunburst programs, dispensing and related equipment, and detergents and supplies sufficient to adequately understand and communicate value to
• Conduct routine inspections of customer inventories and sell detergents and supplies to assigned accounts, keeping their inventories adequate and keeping a company or distributor’s costs for order processing, handling, and freight to a minimum.
• Provide counsel to customers for using the best products, systems, and procedures providing them with the greatest overall
• Conduct distributor sales meetings as required or
• Provide input for sales presentations with distributors; train them regarding demonstrations and opening and closing
• Provide product and technical training as
• Provide sales assistance to Distributor Sales Reps (DSRs).
• Attend scheduled sales meetings and periodic information meetings as requested.
• Communicate significant sales-related best practices and challenges to the regional sales team

 

QUALIFICATIONS

• High School diploma minimum; Technical Degree
• Full-time, non-exempt.
• Ability to work in a variety of work
• Ability to sit, stand, squat, and lift a minimum of 50
• Past Route Sales experience
• Must have a clean driving record

 

CORE COMPETENCIES

• Self-Leadership: Role models Sunburst Guiding Principles; is trusted, communicates clear direction, understands personal strengths and limitations, and adjusts to
• Team Leadership: Creates an atmosphere where people can succeed; collaborates across teams; helps others get behind business agendas and accomplish individual and team
• Business Leadership: Sets clear objectives; plans logical steps to meet objectives; takes action to meet objectives

 

TRAVEL REQUIREMENTS: Minimum 80% travel within assigned Region; some overnight travel anticipated.